Thoughts from the Client Services Manager:  

From my vantage point, I can observe our clients from an objective distance.  What has recently come to my notice is the many “thresholds” that our clients are having to cross on a regular basis.  And it made me turn inward and look back at the “thresholds” I have had to cross in my life – entering a new school on the first day; knocking on the headmaster’s door and entering; being interviewed for my first job; discussing a problem with the professor at university; meeting the bank manager to negotiate a loan; visiting the doctor or dentist, and so on. 

As parents, guardians, support workers etc, we have all crossed thresholds like these, and we know what impacts they have had on our lives – momentary impacts, or long lasting.