Department of Communities

The department is committed to a sustainable service system that delivers specialist disability services in an easy to use, responsive and fair way, and achieves improved outcomes for people with a disability, their families and carers.

Specialist disability services aim to support a person to live as independently as possible. Access to services provided and funded by the department is determined through a comprehensive process.

The process to access specialist disability services is guided by policies to ensure it is consistent, transparent and responsive to people who are seeking supports. The policies cover a person’s pathway through contact, assessment, prioritisation and linking to services.

Accessing specialist disability services:

How to make contact with Disability Services and request support or referral to this or another service:

Learn about eligibility criteria that apply when requesting specialist support from Disability Services

If you have requested specialist support, you may also have an assessment so that Disability Services can learn about your needs and goals, and check your eligibility

Requests for support are given different priority because demand for specialist services outweighs supply. People who contact disability services are linked to available services  wherever possible

When you are receiving specialist support from Disability Services, your support plan is reviewed in order to ensure the services you use are still meeting your needs


The National Disability Insurance Scheme (NDIS) will start in Queensland from 1 July 2016 and will be fully implemented by 30 June 2019. The NDIS will transform the way people with disability access disability care and supports, and revolutionise the way disability supports are funded and delivered.

When the roll-out is completed in 2019, around 97,000 Queenslanders with significant or profound disability will have choice and control over the support they receive. The NDIS will also bring exciting opportunities for mainstream services, and the broader community.

In 2012, the Queensland Government committed $868 million to be delivered in instalments between 2013 and 2019 to help Queensland prepare for and meet the challenges from this tremendous change to the way in which disability supports are currently provided.

The five year Queensland Disability Plan 2014-19: Enabling choices and opportunities, released in December 2013, sets out the Queensland Government’s commitment to the NDIS, and identifies priorities and strategies to help achieve a successful transition.

Find out more about what the Queensland Government is doing to support people with disability, family members, carers and providers to get ready for the NDIS.

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