Sharing Concerns or Providing Feedback

If there’s anything on your mind regarding the services you’ve received from us, we genuinely want to be the first to know.

The Sunshine Coast Independent Living Service sees your feedback as an important way of improving its service to you and welcomes your feedback. You should not be afraid to make a complaint. 

You’re welcome to reach out to your regular Sunshine Coast Independent Living Service (SCILS) contact. If that doesn’t feel comfortable for you, please don’t hesitate to contact the SCILS Office at 07 5441 7278 and ask to speak with the Chief Executive Officer.

Whether it’s about your experience, a privacy concern, or how we’ve handled your personal information, you can express your thoughts either verbally or in writing.

Upon receiving your complaint, a representative from SCILS will reach out to you within two (2) working days.

Our approach to managing complaints involves attentive listening, seeking your guidance on potential solutions, making sincere efforts to address your concerns, and learning from the experience.

Sunshine Coast Independent Living Service has a Complaints Management Procedure that Sunshine Coast Independent Living Service employees are familiar with. We can provide you, your family members or your friends with a copy at any time.

If our response doesn’t meet your expectations or do not wish to discuss your complaint directly with SCILS, you can contact one of the following:

NDIS: 1800 800 110 or https://www.ndis.gov.au/contact or by visiting one of their offices in person

The Australian Human Rights Commission: 1300 656 419 or https://www.humanrights.gov.au

NDIS Quality and Safeguards Commission 1800 035 544 (interpreters can be arranged) or http://www.ndiscommission.gov.au/about/complaints