Ready for a Change?
We're Here To Help Make The Transition Easier.
Change Doesn’t Have To Mean Starting Over.
If you’re considering a new provider due to NDIS reforms, service changes, or because your current supports are no longer the right fit, SCILS can help make the transition as simple and stress-free as possible.
Our experienced team works alongside participants, families, nominees, support coordinators and existing providers to ensure continuity of support and a smooth pathway forward.
Whether you need in-home support, community participation, nursing supports or supported independent living, we’re here to help you move forward with confidence.
Looking For A New NDIS Provider?
Support is changing for many Australians living with disability.
Whether your current provider is closing, changing services, or simply no longer the right fit, SCILS can help you transition smoothly while you continue to receive the support you need.
Why Families Choose SCILS
Finding the right provider is about more than simply receiving support. It’s about feeling heard, respected and confident that the people around you genuinely understand your goals.
Families across the Sunshine Coast choose SCILS because we focus on building long-term relationships and delivering support that reflects each person’s unique preferences, needs and aspirations.
Personalised
Support
Local Sunshine Coast Provider
Flexible Service
Delivery
Participant First
Approach
Build independence, confidence, and life skills
Consistent Support
We know consistency matters. Wherever possible, we work to provide familiar support workers who take the time to understand routines, communication styles and personal goals.
The Person-Centred Approach
Support should fit around the person, not the other way around. We take the time to listen, learn what matters most and tailor supports accordingly.
Local Sunshine Coast Knowledge
As a local provider, we know our community. From recreation programs and social opportunities to local services and resources, we help people stay connected to the places and activities they enjoy.
Flexible and Responsive
Life changes and support needs change too. Our team works closely with participants, families and support coordinators to adapt supports when circumstances evolve.
Experienced and Caring Teams
Our support workers bring experience, professionalism and genuine care to their roles. More importantly, they take the time to build meaningful relationships.
Connection Beyond Supports
We believe great supports create opportunities for greater independence, participation and community connection.
A Simpler Transition
At SCILS we understand that continuity, stability and trust matter.
Our team can assist with:
- Understanding Your Options
Helping you understand available supports and service models. - Support Planning
Working with you and your support network to explore what comes next. - Service Transition
Liaising with relevant parties where required to support a smooth handover. - Ongoing Support
Providing flexible supports tailored to your individual goals and circumstances.
What Makes Us Different?
At SCILS, you’re never just a number.
As a local Sunshine Coast provider, we take the time to understand your goals, preferences and support needs.
Our approach is built on:
- Relationship-based support
- Local knowledge
- Flexibility
- Responsive communication
- Genuine participant choice and control
Because we know that great support starts by listening.
Simple Steps to a Smooth Transition
Simple steps designed to make changing providers as smooth and stress-free as possible.
Tell Us Your Story
Whether you’re feeling frustrated with your current provider, looking for greater consistency, or simply exploring your options, we’re here to listen.
Changing providers can feel like a big decision, and it’s natural to have questions. We’ll take the time to understand your situation, discuss what’s important to you, and learn more about the supports, routines and relationships that matter most.
What to Expect
- A friendly, confidential conversation
- Time to ask questions and discuss concerns
- Honest information about the transition process
- No obligation to move forward
Explore Options
INFORMATION & ADVICE
We’ll explain what changing providers may involve and help you understand the options available to you.
Whether you’re ready to make a change now or simply collecting information for the future, we’re here to provide clear, practical guidance.
What to Expect
- Clear information and honest advice
- Answers to your questions
- Guidance tailored to your situation
- No pressure or obligation
Plan Your Transition
TRANSITION PLANNING
If you decide to move forward, we’ll work with you and your support network to create a personalised transition plan that minimises disruption and supports continuity.
Our goal is to make the process as smooth and stress-free as possible.
What to Expect
- Tailored transition planning
- Coordination with key stakeholders
- Clear communication throughout the process
- Agreed timeframes and next steps
Meet Your Team
SUPPORT MATCHING
Positive relationships are at the heart of great support.
We’ll take the time to understand your goals, preferences and support requirements to help build a team that’s the right fit for you.
What to Expect
- Person-centred support planning
- Focus on compatibility and consistency
- Experienced local support workers
- Opportunities to build trusted relationships
Begin Supports
GETTING STARTED
Once everything is in place, your supports can commence.
We’ll continue working closely with you to ensure your supports remain aligned with your needs, preferences and goals.
What to Expect
- Ongoing communication
- Flexible and responsive supports
- Regular review and feedback
- Continued focus on what’s important to you
Ongoing Support
GROWING TOGETHER
Great support doesn’t stop after the transition.
We’ll continue checking in, reviewing supports and making adjustments where needed to ensure you’re receiving the right support at the right time.
What to Expect
- Regular reviews and feedback opportunities
- Supports that adapt as your needs change
- Continued connection with your team
- Long-term focus on your goals and wellbeing
Frequently Asked Questions About Switching Providers
How long does changing providers take?
The time required to change providers can vary depending on your current service agreement, notice periods and support arrangements. In many cases, the process can begin quickly once the necessary discussions and planning have taken place.
Our team will guide you through each step and work with you to make the transition as smooth as possible.
Can I keep my current support workers?
Many people worry about losing trusted support workers when changing providers.
In some circumstances, support workers may be able to transition with you. This depends on a range of factors, including employment arrangements and individual circumstances.
During our initial conversations, we’ll discuss your preferences and explore all available options to help maintain consistency wherever possible.
Will my supports stop during the transition?
The goal is always to minimise disruption and ensure continuity of support.
We work closely with you, your family, support coordinator (if applicable), and any existing providers to carefully plan the transition and reduce the risk of gaps in service.
Every situation is different, and we’ll work with you to develop a plan that supports a smooth changeover.
Do I need a Support Coordinator?
No. You do not need a Support Coordinator to change providers.
Many people make the transition independently, while others choose to involve a Support Coordinator, family member, advocate or trusted person for additional support.
We’re happy to work with whichever support network you have in place.
Is there a cost to change providers?
There is no fee to speak with our team about your options or explore whether SCILS is the right fit for you.
Any existing service agreements, notice periods or funding arrangements should be reviewed as part of the transition process. Our team can help explain what may apply to your situation.
What happens to my current service agreement?
If you decide to change providers, your existing service agreement may need to be ended in accordance with its terms and conditions.
We encourage people to review their agreement carefully and can help explain the transition process. Where appropriate, we can also work alongside your support network to help coordinate the change.
What if I'm not sure I'm ready to change?
That’s completely okay.
Many people contact us simply to ask questions, explore their options or better understand what changing providers might involve. There is no obligation to proceed.
Our team is happy to have a conversation, provide information and help you make an informed decision that’s right for you.
Can I talk to someone before deciding?
Absolutely. We understand that changing providers is an important decision. An initial conversation gives you the opportunity to ask questions, learn more about SCILS and explore whether we’re the right fit for your needs and goals, with no obligation to move forward.
That one’s a conversion goldmine because it’s really what most people want to know before filling in the form.
Let's Talk About Your Options
If you’re considering a change in providers, our team is here to help.
Whether you’re looking for information, exploring alternatives, or ready to make a transition, we’d love to hear from you.